Skip to main content

ByteXL Access Issues

· 2 min read
Karthik Divi
Karthik Divi
Member of Technical Staff, ByteXL

We are currently experiencing access issues with ByteXL due to ISP-related connectivity problems affecting users on JIO and Airtel networks.

Current Situation​

Starting from the evening of June 30th, we have been facing connectivity issues with major Indian ISPs:

  • June 30th: JIO users began experiencing problems accessing ByteXL.
  • June 31st: JIO issues were resolved; however, Airtel users started facing similar connectivity issues.

Root Cause​

These issues occurred due to recent government-mandated website blocks. Unfortunately, instead of blocking only the targeted websites, the ISPs mistakenly blocked the originating IP addresses.

ByteXL uses CloudFlare for security, and CloudFlare by design uses shared IPs among different websites. When the originating IPs were blocked, it resulted in the blockage of all websites sharing the same originating IP from CloudFlare, including ByteXL.

Our Response​

We are actively working with both JIO and Airtel to resolve this issue as quickly as possible. Our team is in direct communication with the ISPs to ensure that ByteXL's IP addresses are properly whitelisted and accessible to all users.

Temporary Workaround​

Until the access is fully restored to normal, we strongly recommend installing and using Cloudflare's 1.1.1.1 DNS service:

Visit the following link and download the VPN based on your platform

https://one.one.one.one/​

Once you successfully installed the software, it should look something like below

Why This Works​

Using 1.1.1.1 DNS bypasses the ISP's DNS servers, which are currently returning incorrect responses for ByteXL's domain. This allows you to connect directly to our services without interference.

Next Steps​

We understand this situation is frustrating and apologize for any inconvenience caused. Please note that this is beyond our direct control, but we are doing everything possible to restore normal access for all users.

We will keep you updated on the progress and notify you once the issue is fully resolved.

Thank you for your patience and understanding.

References:​

Some of the other users running into the similar issues

Update: We will post regular updates on this page as the situation develops.